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7. Service Options

Buying Guide Steps

Hygiene is a paramount concern with all water coolers. Coolers that aren’t properly looked after can rapidly become a health hazard. Similarly, an improperly maintained cooler can become inefficient or break down totally, as a result regular maintenance is required.


The process of cleaning coolers is known in the industry as sanitisation. Your cooler needs sanitising once every three months. Whilst some suppliers suggest this is something that can be done yourself by purchasing a sanitisation kit, this is not a stance that the British Water Cooler Association agree with. The surcharge for having an expert do the job for you is not significant.

Servicing & Repairs

Periodically some of the cooler parts - especially those parts permanently in direct contact with the water - will need replacing. BRITA Plumbed-In coolers have a few more parts that need to be changed, and this should be taken into consideration when deciding what type of cooler you want, especially if you are buying rather than renting.

Whilst most, well maintained, coolers will give you many years of excellent and uninterrupted service problems do occasionally occur. In this event it is important to employ the services of a professional and ideally you want this cover as part of your overall package.
Download our Sanitisation Kit (PDF) to see what's inside each pack.

To get a free quote or discuss your particular requirements call 0844 800 33 44 and quote for our online promotion.

Buy or Rent a water cooler

0844 800 3344



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